RECRUITMENT

Are you looking for jobs and careers in Gloucestershire? We are always looking for talented and motivated individuals to join our team at our Head Office in Hardwicke, Quedgeley, Gloucester. Here you will find our current opportunities. For more information contact recruitment@gardinerbros.co.uk

 

Customer Integrations Manager 

Permanent, Full Time

Quedgeley, Gloucester

Salary - TBC

Job Purpose

Responsible for the successful project management, implementation, facilitation and ongoing support of external and internal customer/retailer integrations.

Principle Accountibilities

  • Responsible for coordinating and delivering a polished and timely integrations experience to external and internal customers.
  • Responsible for having a solid overview of all elements of an integration covering commercials, buying, marketing, development and operations.
  • Owning and understanding the specification requirements for all integrations.
  • Management of internal and external communication before, during and after implementation in conjunction with the commercial project owner.
  • Coordinate communication between technical and commercial stakeholders as well as the wider project teams
  • Qualification of customer requirements and requests.
  • Keeping all stakeholders informed on integrations progress.
  • Managing expectations of stakeholders who are competing for valuable but limited resources.
  • Advocate to external and internal customers our technical capabilities and approach.
  • Assist in pre-sales meetings as required.
  • Drive a continuous improvement of our integrations processes.

Key Activities

  • Responsible for driving all integration communications with the appropriate frequency.
  • Develop, understand and qualify integration specifications.
  • Establish and articulate clear scope of done, definition of done and desired outcomes for integrations and projects.
  • Bring the right people together, internally and externally, at the right time.
  • Understand commercial prioritisation across all integration projects.
  • Facilitating a pragmatic approach to delivering the right outcomes whilst aligning the interests of project owners, software developers and customers.
  • Field questions arising to and from software developers.
  • Coordinate subject experts.
  • Working with and gaining understanding of sample data files.
  • Understand our system capabilities and technical building blocks and know how they may be employed in customer integration projects.
  • Develop a culture of continuous improvement to ensure we continue to deliver a world class integrations experience to external and internal customers.
  • Assist with non-integrations led business analysis projects as required.

Key Contacts 

Software development, business analyst, warehouse, Customer services, buying, list managers and accounts, B2C and retail customers.

Education and Qualifications

  • Maths & English at GCSE
  • Degree

Competencies 

  • Great listener and inquisitive with a passion to understand why and ask insightful questions.
  • Project Management and coordination skills (formal qualifications not needed)
  • Great communications skills.
  • Challenge and qualify assumptions.
  • Driven and proactive with a desire to complete and finish projects.
  • Knowledge of excel and handling data desirable but not essential.
  • Ability to work well with a wide spectrum of stakeholders at all levels.
  • Sometimes will need to say no.
  • Ability to handle large amounts of information and documentation.
  • Self-learner with an appetite to build knowledge.
  • A keen interest in technology and its ability to enable.

Customer Services Advisor (Direct Fulfilment)

Salary – Competitive

Permanent, Full Time

Location – Quedgeley, Gloucester

Gardiner Brothers is a long established family-owned company, with over 150 employees, 5,000 product lines and an 100,000 sq. ft operational facility. Gardiners is one of the largest UK footwear and clothing distributors to the trade.

An excellent opportunity has arisen to join our Customer Service’s team on a permanent full-time basis.

Job Purpose:

To be the first point of call for customers in our busy Direct Fulfilment team, ensuring orders are processed, fulfilled and despatched, whilst also meeting our strict timescales and service standards.

 Principal Accountabilities: 

  • Answering telephone calls from customers in a timely and professional manner, ensuring queries are resolved and orders are appropriately processed.
  • Contacting the relevant carriers to ensure strict delivery standards are met
  • Liaising with Buying team to ensure stock is available and queries are resolved
  • Ensuring all account invoices and credit notes are processed accurately and within agreed timescales.
  • Managing the returns process for customers and ensuring records are kept accurate and up to date.
  • Educating customers on the use of our web based services
  • Supporting the rest of the customer services team in ensuring all company customers receive an excellent service.
  • Complying with all Health and safety requirements to ensure a safe and efficient workplace environment is maintained.
  • Provide Customer Service to B2C Shops
  • Supporting Listing Managers with the listing of Product Data.

Key Activities: 

  • Investigating customer queries on issues such as despatch, incorrect deliveries, shortages and general product information.
  • Resolving delivery issues and obtaining POD’s for consignments
  • Communicating with the warehouse to ensure customers’ specific requirements are met.
  • Processing orders from fax, email, websites, and ASM’s I Pad application.
  • Using picking lists to generate accurate invoices to accompany orders being despatched.
  • Guiding customers to use the functions provided as a web based service as well as Issuing log in details and passwords.
  • Assisting with the administration on mail shots
  • Promoting sale items and special offers to customers when available
  • Ensuring pricing and product information used is accurate.
  • Liaising with Buying department and sales staff when issues are identified which need their input.
  • General administration functions associated with the efficient running of a busy customer service department

Key Contacts:

  • Customer service team members
  • Buying team
  • Sales staff
  • Accounts department
  • Carriers
  • Customers

 

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