Customer Service Advisor

We are currently recruiting for a Customer Service Advisor. You will need to provide excellent customer service to both wholesale and retail customers on the telephone as well as being able to maintain a professional attitude when the office is busy and under pressure

The role requires experience in Customer Service as well as general office experience. It is essential that you hold GCSE passes in both English and Maths. You will need to be reliable and punctual as well as having excellent written and verbal communication skills.  

Some of your key activities will be:

  • Investigating customer queries on issues such as despatch, incorrect deliveries, shortages and general product information.

  • Resolving delivery issues and obtaining POD’s for consignments

  • Communicating with the warehouse to ensure customers’ specific requirements are met.

  • Processing orders from fax, email, websites, and ASM’s I Pad application.

  • Using picking lists to generate accurate invoices to accompany orders being despatched.

  • Guiding customers to use the functions provided as a web based service as well as Issuing log in details and passwords.

  • Assisting with the administration on mail shots

  • Promoting sale items and special offers to customers when available

  • Ensuring pricing and product information used is accurate.

  • Liaising with Buying department and sales staff when issues are identified which need their input.

If you would like to apply, please send your curriculum vitae along with a covering letter to

Hours of Work 37.5 hours 5 out of 7 days, Salary upon application.


Ecommerce Manager

We are currently recruiting a full-time experienced Ecommerce Manager where you will have responsibility for a rapidly growing portfolio of group-owned websites as well as websites we manage on behalf of our brand partners. These include Timberland Pro, Shop Caterpillar, Cole Haan and Brantano.

The successful candidate will be responsible for developing the digital and e-commerce strategy to achieve ambitious growth targets for the e-commerce business.

Managing a team [covering acquisition, conversion & trading] you will be responsible for all areas of each website’s success, from sales, operations and marketing through to specification, design and build.

This fast expanding B2C business is part of the Gardiners group of companies and is a global force at distributing branded footwear and apparel to the best retailers, to enable them to trade and grow. With over 150 employees, 5,000 product lines and an 100,000 sq. ft operational facility, Gardiners is one of the largest UK footwear and clothing distributors to the trade.

If you are passionate about using your experience and skills to drive online sales, then please send your CV with a covering letter to

Salary upon application. Closing date 22/02/2019



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